Hi Ms. Ketlyn, We hope you are well and that you had a good trip back.At the same time, we sincerely regret the treatment of our collaborator and mattress in the apartment you was stayed.Please know that we have already met and corrected the employee, as well as the mattress, as this does not meet the high quality standards that we value so much. Although we stayed here to meet and exceed your expectations, we hope that you will consider our hotel in the future as a new opportunity for us to show you the best of our hospitality.Always welcome!Best Regards,Victor HandaFront Desk Chief