• София Rússia
    • 1 diária · maio de 2024
    • Família
    Avaliação: 1 de junho de 2024
    Отремонтируйте кондиционер!!!!!!! Поставьте чайник или кофеварку. Принесите посуду.Отремонтируйте кондиционер!!!!!!! Поставьте чайник или кофеварку. Принесите посуду.
    4,0

    Curtiu  · Из хорошего в отеле только завтрак и расположение

    Não curtiu  · Кондиционер не работал. В номере нет чайника; на фото была кофеварка - а на самом деле небыло даже посуды.

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     Resposta do hotel:
    Hi Mr. София, how are you?We would like to thank you for t…Hi Mr. София, how are you?We would like to thank you for taking the time to share your experience with us.At the same time, in relation to the air conditioning, we did not identify any complaints about its use during your stay. In your next stay, do not hesitate to contact us about any incident so that we can resolve it in the best possible way. Regarding the coffee maker, this item belongs to the Super Luxury and Master Suite categories, as described on Booking.com, and the reservation made was for the Luxury category, which does not have this amenity. We also inform you that we have crockery in all hotel apartments, these are kept in the kitchen cupboard. We hope to welcome you another opportunity, we are sure we can reverse these impressions.Always welcome!Best Regards,Victor HandaFront Desk Chief Continuar lendo