• Paul Reino Unido
    • 2 diárias · outubro de 2024
    • Casal
    Avaliação: 21 de outubro de 2024
    Comfortable weekend break!Comfortable weekend break!
    7,0

    Curtiu  · The friendliness and helpfulness of the staff. The central location of the hotel. A good breakfast, although the dining area needs more tables for two people, rather than the big tables for 4 plus with enormous seats.

    Não curtiu  · Compared to our first visit in September, we were a little disappointed on this occasion. We were given a room on the 1st floor that echoed the noise of road traffic and also noise from the kitchen/restaurant immediately below. On the second night the hotel and surrounding area suffered a power cut, and although the mains power returned well before midnight, we had to insist on having a technician to re-establish the connection in our room; he arrived at midnight. On this second occasion, we found the mattress uncomfortable and the duvet unbearably heavy in weight. Unlike our first visit, no bottled water was provided for the night.

     Resposta do hotel:
    Mr. Paul, Thank you for choosing our hotel as your accommoda…Mr. Paul, Thank you for choosing our hotel as your accommodation option in São Paulo and for taking the time to evaluate our services. We are very sorry about the power outage, which was something we faced and that occurred throughout the region, and soon established. We are very sorry that your last stay was not to your liking. From what I have seen, you were given an upgrade, hence the difference in the room and even the complimentary water. We remain at your disposal to better understand and improve your experience for your next stay with us. It will always be a pleasure to welcome you! I wish you a great week and we remain at your disposal. Sincerely, Tatiane Muniz - Guest Relations Continuar lendo