Hello Mr. Frederico, how are you? We would like to thank you for choosing George V Alto de Pinheiros for your accommodation and for sharing your experience!We are happy that even if we did not meet your expectations, you appreciated the attention of our teams, we spare no effort to ensure that our guests have a good experience. It was a shame that during your stay there was this problem of power outages in several neighborhoods of São Paulo, but know that we are working to improve the energy generator system, as we saw this as an opportunity to be even better. We hope to welcome you again soon! You are always welcome! Best Regards, Victor Handa Front Desk Chief