Mr. Paul, Thank you for choosing our hotel as your accommodation option in São Paulo and for taking the time to evaluate our services. We are very sorry about the power outage, which was something we faced and that occurred throughout the region, and soon established. We are very sorry that your last stay was not to your liking. From what I have seen, you were given an upgrade, hence the difference in the room and even the complimentary water. We remain at your disposal to better understand and improve your experience for your next stay with us. It will always be a pleasure to welcome you! I wish you a great week and we remain at your disposal. Sincerely, Tatiane Muniz - Guest Relations